Guarantee / Warranty
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty conditions, or wheelchairs to its customers covering the following.
Warranty conditions
i. For goods provided by Sunrise Medical Pty Ltd in Australia, our goods come with a guarantee by Sunrise Medical that cannot
be excluded under Australian Consumer Law.
ii. You are entitled to a replacement or refund for a major failure and for compensation for any foreseeable loss or damage.
iii. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
iv. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the
goods to which the warranty relates.
* Denotes the Sunrise Medical facility from which the product was purchased.
Additional Notes For Australia Only:
Record your serial number here for future reference:
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1. FOR FIVE (5) YEARS - Sunrise warrants the frame of this wheelchair against defects in materials and workmanship for five
years from date of first consumer purchase.
2. FOR ONE (1) YEAR - We warrant all Sunrise-made parts and components of this wheelchair including: motors, gearboxes, and
electronic components, against defects in materials and workmanship for one year from the date of first consumer purchase.
3. FOR SIX (6) MONTHS - We warrant batteries for 6 months from the date of first consumer purchase.
4. LIMITATIONS -
1. We do not warrant:
a. Tires and tubes, upholstery, pads, and push handle grips.
b. Damage from neglect, accident, misuse, or from improper installation or repair.
c. Products modified without Sunrise Medical's express written consent.
d. Damage from exceeding the weight limit.
2. This warranty is VOID if the original chair serial number tag is removed or altered.
3. This warranty applies in the USA and Canada only. Check with your authorized dealer to find out if international warranties
apply.
4. This warranty is not transferable and only applies to the first consumer purchase of this wheelchair through an authorized
Sunrise Medical dealer.
5. WHAT WE WILL DO - Our sole liability is to repair or replace covered parts. This is the exclusive remedy for consequential
damages.
6. WHAT AUTHORIZED DEALER MUST DO -
1. Obtain from Sunrise Medical, while this warranty is in effect, prior approval for return or repair of covered parts. Contact
Customer Service for a Returned Material Authorization (RMA) number and information as to where to return the product.
Upon contacting Customer Service please provide Model number, Serial number, description of what is required for
service/repair, and any additional information as to reason for service being performed to the wheelchair.
7. NOTICE TO CONSUMER -
1. You must pay the cost of labor to repair, remove or install parts even if they are covered under warranty.
2. If allowed by law, this warranty is in place of any other warranty (written or oral, express or implied, including a warranty
of merchantability, or fitness for a particular purpose).
3. This warranty gives you certain legal rights. You may also have other rights that vary from state to state or province to
province.
8. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical
* Denotes the Sunrise Medical facility from which the product was purchased.
