Why Buy Your Power Wheelchair From Cura360?
- Free Shipping (a few exceptions apply)
- Cura360 White Glove Services Available
- Cura360 Annual Service Plan (See Options Below)
- Cura360 Support On Out Of Warranty Repair
- Charger Included
- Quick Ship (most products)
Intuitive mid-wheel drive off-roading
The Magic Mobility Frontier V6 all-terrain mid-wheel drive power wheelchair provides tremendous off-road and curb-climbing capabilities. Its low-pressure tires provide a smoother ride and give the Frontier V6 increased climbing ability. The Frontier V6 is the ideal outdoor wheelchair, yet its size makes it a capable indoor performer, too!
Pricing is for the Captain's Chair (MPS) version of the V6 with no power seat options (lift, tilt, etc). Please call Cura360 for details on these options.
Basic Specs:
Drive Range: na | Turning Radius: 23.5" |
Top Speed: 6 mph | Weight capacity: 400 lbs. |
Max Slope: na | Weight: Starting at 320 lbs. |
User Measurements Are Required To Order This Chair. Please Contact Our Product Specialists to Assist you. Call Toll-Free: 833-207-3433.
Please note! Images show the V6 Rehab Seat version, images of the Captain's Seat (MPS) are not available at this time.
Please note: This product requires a battery, footrests, and a controller to be added which are not included in the above-mentioned base price. Please contact the Cura360 power wheelchair expert at 833-207-3433 for further details.
Specifications:
Product Width: | All Terrain: 28" |
Hybrid: 27.3" | |
Product Length: | 41.3" (without footrest) |
Seat Width: | Rehab seat: 13"-23" |
Comfort (MPS) seat: 16"-22" | |
Seat Depth: | Rehab seat: 13"-24" |
Comfort (MPS) seat: 16"-20" | |
Seat-to-Floor Height: | 17", 18”, 19” |
Back Height: | Rehab back: 16.5"-24" |
Comfort (MPS) back: 22" & 26" | |
Turning Radius: | 23.5" |
Performance/Weights | |
Max. Speed: | 6 mph |
Drive Wheel Position: | Mid |
Transit: | Yes; this product has been successfully crash-tested and fulfills the performance requirements for ISO 7176-19. |
User Weight Capacity: | 400 lbs. |
With power tilt and/or elevate: 340 lbs. | |
Product Weight: | Starting at 320 lbs. |
What Customers Say About Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair
"The Frontier V6 has transformed my outdoor adventures. I can now confidently and easily explore nature trails and parks." - Sarah W.
"As someone with limited mobility, the Frontier V6 has given me the freedom to enjoy the great outdoors again. It's reliable, comfortable, and built to last." - John M.
"I highly recommend the Frontier V6 to anyone seeking a durable and versatile power wheelchair. It's a game-changer!" - Emily L.
More Information:
Frontier V6 Features
- Greatest off-road capability in the Frontier range
- Best Frontier model for curb climbing
- Exceptionally smooth ride due to its low-pressure tires
- Splash-resistant (not waterproof)
LED Lighting Kit
Have you gone out for some nighttime exploration? Turn on the Frontier V6's powerful LED lights. Installed on rubber supports, these lights are flexible and shock-resistant. The advantages of front and rear lights can't be overstated: they increase safety while improving the visibility of the surroundings and yourself!
Frontier V6 Hybrid Option
Spend more time indoors than out? The Frontier V6 Hybrid wheel & tire package is for you. Get more indoor maneuverability without giving up exceptional off-road capability.
Transit Tiedowns included! Crash tested.
Frequently Asked Questions
Your wheelchair should not be driven through puddles or across streams/rivers. It is an electrically powered device, with motors low to the ground.
CRITICAL! Your wheelchair has electric motors and must NEVER be driven through water or into rivers, creeks, or the sea.
A: The Frontier V6's motors are rated at 800W per motor.
A: Yes, selecting the Hybrid tire & wheel package results in a 25" wide chair.
Q: What Makes The Sunrise Magic Mobility Frontier V6 All Terrain Power Wheelchair With Captains Seat Suitable For Outdoor Use?
A: The Sunrise Magic Mobility Frontier V6 stands out due to its exceptional all-terrain capabilities. For instance, it has large all-terrain wheels and a robust suspension system. This means it can conquer various outdoor surfaces such as grass, gravel, dirt paths, and even hills.
Its powerful motor also ensures smooth navigation, while the sturdy construction provides stability and durability on uneven terrains.
Q: Can The Sunrise Magic Mobility Frontier V6 Accommodate Users Of Different Sizes and Weights?
A: Yes, the Frontier V6 can accommodate many users. It offers customization options to cater to different sizes and preferences.
The Captain Seat, known for its comfort and support, comes in various sizes to ensure a proper fit. Additionally, the Frontier V6 has a weight capacity of up to 300 pounds, making it suitable for users of varying weights.
Q: How Does The Sunrise Magic Mobility Frontier V6 Prioritize User Comfort?
A: The Frontier V6 prioritizes user comfort through its thoughtful design and features. The captain seat, known for its ergonomic design, provides excellent support and cushioning.
It is adjustable to meet individual preferences. The wheelchair also includes adjustable armrests, footrests, and headrests, allowing users to find their most comfortable position. With these features, users can enjoy extended periods of use without discomfort.
Q: Is The Sunrise Magic Mobility Frontier V6 Easy To Operate?
A: Absolutely! The Frontier V6 is user-friendly, ensuring a hassle-free experience. It features intuitive controls that are easy to navigate. Users can operate the wheelchair with minimal effort thanks to its responsive and precise handling. The ergonomic design of the controls promotes ease of use, even for individuals with limited dexterity or strength.
Q: How Does The Sunrise Magic Mobility Frontier V6 Prioritize Safety?
A: Safety is a paramount consideration in the design of the Frontier V6. It comes with several safety features to provide users with peace of mind. The anti-tip wheels enhance stability, reducing the risk of tipping over on uneven surfaces.
The LED lights are also integrated into the wheelchair, enhancing visibility and safety, especially in low-light conditions. The Frontier V6 also boasts a reliable braking system, ensuring prompt stopping.
Download Brochure
Download Owners Manual
If you're seeking the perfect blend of advanced mobility, exceptional comfort, and rugged durability, the Sunrise Magic Mobility Frontier V6 All Terrain Power Wheelchair is the perfect fit. It has innovative features and an ergonomic design, ensuring a comfortable ride.
Why Buy The Sunrise Magic Mobility Frontier V6 From Cura360:
Here's why you should consider buying this reliable and high-performance all-terrain power wheelchair from Cura360:
Cura360 understands the importance of providing its customers with the best value for their money. That's why they offer the lowest price guarantee on their products, including the Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair.
This ensures that you get the most competitive pricing available in the market. If you find the same product at a lower price from another authorized retailer, simply let them know, and they will match or beat that price.
Extensive Expertise and Trustworthy Brand
Cura360 boasts extensive expertise in the field of mobility solutions. With years of experience in the industry, Cura360 has accumulated a wealth of knowledge and understanding of the mobility challenges individuals face. As a result, they're able to provide tailored recommendations and solutions.
Premium Quality and Durability
Sunrise Magic Mobility is renowned for manufacturing top-of-the-line mobility devices, and the Frontier V6 is no exception. Crafted with precision and using high-quality materials, this power wheelchair is built to withstand the demands of all-terrain use and provide long-lasting performance.
Authorized Retailer
As an authorized retailer, Cura360 is your reliable source for purchasing the V6 All Terrain Power Wheelchair. They work directly with the manufacturer, ensuring you get genuine Sunrise Magic Mobility products. You can trust that the Frontier V6 you purchase from us is authentic, meeting the highest quality standards set by the manufacturer.
Cura360’s warranty policy for the Frontier V6 is in accordance with the manufacturer. It is important to familiarize yourself with the policy to understand the coverage and conditions associated with the product.
Here is an overview of the warranty terms:
Commencement of Warranty Period
The warranty period begins either on the date you receive the product or thirty (30) days from the shipping date from Magic Mobility, depending on which comes first.
The Magic Mobility wheelchair, including the Frontier V6, is covered under a full warranty for twelve (12) months from the commencement date. This warranty is in addition to any legal rights you may have.
Certain components of the Frontier V6 are covered under a lifetime limited warranty, including the frame, bogie, trailing arms, and forks. This warranty provides coverage for these components for the entire lifespan of the wheelchair.
Cura360 allows you to return the Frontier V6 if it’s defective or doesn’t meet your expectations. However, you must do so within 30 days from the date of receipt of your order. For the return condition, the item must be in a new, unused, and resalable condition. Further, it must be in its original packaging.
Learn more about the return policy here.
Reliable Customer Service
Cura360 assures you that if something goes wrong with the Frontier V6, they'll provide the necessary support and assistance. The team will help organize any warranty repairs or other repairs that you may need. Simply call Cura360 customer service at 833-207-3433 for assistance.
Cura360 understands the importance of timely delivery, especially regarding mobility solutions. When you order the Frontier V6, Cura360 strives to ensure quick processing and dispatch, minimizing unnecessary delays.
Furthermore, Cura360 offers free shipping, meaning there are no additional charges for the delivery of your power wheelchair. This not only provides convenience but also helps you save on shipping costs.
After Sale Support
Cura360 customer service team offers after-sale support that includes prompt and reliable servicing and repairs. If your Frontier V6 requires maintenance or repair, the team will work diligently to ensure your wheelchair is up and running as quickly as possible.
Nationwide Coverage of Technical Professionals for Your Repair and Service Needs
Cura360 understands the importance of convenient and reliable repair and service options for your purchased product. With almost 80% coverage for home health services, Cura360 ensures you have access to qualified professionals who can deliver white glove services, repair your devices, or perform any necessary mobility assessments.
Cura360 offers a premium White Glove Delivery Service to enhance your purchasing experience. Here's what you can expect from Cura360's White Glove Delivery Service:
ā Delivery: The Cura360 team will schedule a convenient delivery time that works best for you. They will handle the transportation of your product to your location.
ā Assembly: Upon arrival, the technical professionals will expertly assemble your product, following the manufacturer's guidelines and ensuring the proper installation of all components. This saves you time and effort, eliminating the need to figure out complex assembly instructions.
ā Training and demonstration: Cura360's experts will provide personalized training and a detailed demonstration on how to use your product effectively and safely. They will guide you through its features, settings, and any necessary adjustments, ensuring you feel confident operating it.
Purchasing from Cura360 gives you peace of mind, as they not only offer the best prices but also provide exceptional customer service.
Cura360’s Review Of Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair
Cura360 understands the importance of finding the perfect power wheelchair that meets your mobility needs and lifestyle preferences. This remarkable wheelchair embodies durability, functionality, and style, making it an excellent choice for those seeking a reliable and versatile mobility solution.
Our customers have expressed their delight in the Frontier V6's ability to navigate different terrains smoothly. This provides them with newfound freedom and opportunities for exploration.
Experience the Sunrise Magic Mobility Frontier V6 for yourself and discover why Cura360 is the trusted retailer for exceptional mobility solutions.
Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at [email protected] or call 833-207-3433
WARRANTY TERMS
Commencement of warranty period
The warranty period begins on the date that the product is first received by the customer, or thirty (30) days from the shipping date from Magic Mobility, whichever comes first.
Repair and replacement
Customers should contact the agent from whom the product was purchased. Magic Mobility will, at our discretion, repair/replace items that are considered faulty at time of manufacture.
The availability of replacement units is subject to the discretion of the agent, not the manufacturer. For more information regarding replacement units, contact your Magic Mobility agent.
Voiding of warranties
Installation of components by an unauthorised agent will void the warranty. If non-Magic Mobility parts are used or installed, it may void the warranty and effect the powerchair’s performance.
Servicing to controllers or other electronic equipment must be carried out by an authorized agent. Any attempt to open or dismantle these items will void the warranty.
Batteries
Gradual deterioration in battery performance due to being left in a discharged state or left in poor conditions (extreme temperatures, unclean or damp environments) is not covered under warranty.
Your powerchair is not covered under warranty if it is submerged in water or is exposed to corrosive liquids.
Please note that salt water is considered highly corrosive and proper cleaning care and maintenance as described in this manual should be followed.
Extension of warranties
Warranty must not be altered, waived or extended. An extension to the warranty period is authorized
by Magic Mobility on Magic Mobility documentation.
Important warranty information
LIFETIME LIMITED WARRANTY
Frame, bogie and trailing arms, forks.
ONE YEAR WARRANTY
The Magic Mobility powerchair is under full warranty for the first twelve (12) months from the commencement date. This warranty does not detract from, but is in additional to your legal rights.
WARRANTY EXCLUSIONS
Damage or corrosion due to misuse, accidents or alterations. General wear and tear (tyres, batteries, upholstery, scratches, damage). Accidents, including collision, fire, theft and riot. Alterations including modification and tampering. Repairs performed, or replacement parts installed by any person other than an Authorised Agent.
A replacement part or accessory not conforming to Magic’s specification.
REPLACEMENT/REPAIR PARTS
WARRANTY EXCLUSIONS
Parts replaced under the warranty period are solely covered for the original warranty period
of the powerchair.
SPARE PARTS WARRANTY
Spare parts under the warranty period (current models): There is no extended warranty for parts.
Spare parts outside the warranty period (current models): A replacement may be offered, but has a limited 60-day warranty.
Spare parts (legacy models): A replacement may be offered, but has a limited 30 day warranty. Electrical parts - a replacement may be offered, but Magic Mobility has a limited 30 day warranty. Magic Mobility will take reasonable steps to ensure that spare parts are available for 5 years after a model has been upgraded. Upon acceptance of goods at delivery, the purchaser accepts the “Terms & Conditions of Sale”.
Reviews
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- local_shipping Free shipping, arrives by Tuesday, January 14
- local_post_office Shipping options: 22-24 Days
Safe Checkout:
Specifications:
Product Width: | All Terrain: 28" |
Hybrid: 27.3" | |
Product Length: | 41.3" (without footrest) |
Seat Width: | Rehab seat: 13"-23" |
Comfort (MPS) seat: 16"-22" | |
Seat Depth: | Rehab seat: 13"-24" |
Comfort (MPS) seat: 16"-20" | |
Seat-to-Floor Height: | 17", 18”, 19” |
Back Height: | Rehab back: 16.5"-24" |
Comfort (MPS) back: 22" & 26" | |
Turning Radius: | 23.5" |
Performance/Weights | |
Max. Speed: | 6 mph |
Drive Wheel Position: | Mid |
Transit: | Yes; this product has been successfully crash-tested and fulfills the performance requirements for ISO 7176-19. |
User Weight Capacity: | 400 lbs. |
With power tilt and/or elevate: 340 lbs. | |
Product Weight: | Starting at 320 lbs. |
What Customers Say About Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair
"The Frontier V6 has transformed my outdoor adventures. I can now confidently and easily explore nature trails and parks." - Sarah W.
"As someone with limited mobility, the Frontier V6 has given me the freedom to enjoy the great outdoors again. It's reliable, comfortable, and built to last." - John M.
"I highly recommend the Frontier V6 to anyone seeking a durable and versatile power wheelchair. It's a game-changer!" - Emily L.
More Information:
Frontier V6 Features
- Greatest off-road capability in the Frontier range
- Best Frontier model for curb climbing
- Exceptionally smooth ride due to its low-pressure tires
- Splash-resistant (not waterproof)
LED Lighting Kit
Have you gone out for some nighttime exploration? Turn on the Frontier V6's powerful LED lights. Installed on rubber supports, these lights are flexible and shock-resistant. The advantages of front and rear lights can't be overstated: they increase safety while improving the visibility of the surroundings and yourself!
Frontier V6 Hybrid Option
Spend more time indoors than out? The Frontier V6 Hybrid wheel & tire package is for you. Get more indoor maneuverability without giving up exceptional off-road capability.
Transit Tiedowns included! Crash tested.
Frequently Asked Questions
Your wheelchair should not be driven through puddles or across streams/rivers. It is an electrically powered device, with motors low to the ground.
CRITICAL! Your wheelchair has electric motors and must NEVER be driven through water or into rivers, creeks, or the sea.
A: The Frontier V6's motors are rated at 800W per motor.
A: Yes, selecting the Hybrid tire & wheel package results in a 25" wide chair.
Q: What Makes The Sunrise Magic Mobility Frontier V6 All Terrain Power Wheelchair With Captains Seat Suitable For Outdoor Use?
A: The Sunrise Magic Mobility Frontier V6 stands out due to its exceptional all-terrain capabilities. For instance, it has large all-terrain wheels and a robust suspension system. This means it can conquer various outdoor surfaces such as grass, gravel, dirt paths, and even hills.
Its powerful motor also ensures smooth navigation, while the sturdy construction provides stability and durability on uneven terrains.
Q: Can The Sunrise Magic Mobility Frontier V6 Accommodate Users Of Different Sizes and Weights?
A: Yes, the Frontier V6 can accommodate many users. It offers customization options to cater to different sizes and preferences.
The Captain Seat, known for its comfort and support, comes in various sizes to ensure a proper fit. Additionally, the Frontier V6 has a weight capacity of up to 300 pounds, making it suitable for users of varying weights.
Q: How Does The Sunrise Magic Mobility Frontier V6 Prioritize User Comfort?
A: The Frontier V6 prioritizes user comfort through its thoughtful design and features. The captain seat, known for its ergonomic design, provides excellent support and cushioning.
It is adjustable to meet individual preferences. The wheelchair also includes adjustable armrests, footrests, and headrests, allowing users to find their most comfortable position. With these features, users can enjoy extended periods of use without discomfort.
Q: Is The Sunrise Magic Mobility Frontier V6 Easy To Operate?
A: Absolutely! The Frontier V6 is user-friendly, ensuring a hassle-free experience. It features intuitive controls that are easy to navigate. Users can operate the wheelchair with minimal effort thanks to its responsive and precise handling. The ergonomic design of the controls promotes ease of use, even for individuals with limited dexterity or strength.
Q: How Does The Sunrise Magic Mobility Frontier V6 Prioritize Safety?
A: Safety is a paramount consideration in the design of the Frontier V6. It comes with several safety features to provide users with peace of mind. The anti-tip wheels enhance stability, reducing the risk of tipping over on uneven surfaces.
The LED lights are also integrated into the wheelchair, enhancing visibility and safety, especially in low-light conditions. The Frontier V6 also boasts a reliable braking system, ensuring prompt stopping.
Download Brochure
Download Owners Manual
If you're seeking the perfect blend of advanced mobility, exceptional comfort, and rugged durability, the Sunrise Magic Mobility Frontier V6 All Terrain Power Wheelchair is the perfect fit. It has innovative features and an ergonomic design, ensuring a comfortable ride.
Why Buy The Sunrise Magic Mobility Frontier V6 From Cura360:
Here's why you should consider buying this reliable and high-performance all-terrain power wheelchair from Cura360:
Cura360 understands the importance of providing its customers with the best value for their money. That's why they offer the lowest price guarantee on their products, including the Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair.
This ensures that you get the most competitive pricing available in the market. If you find the same product at a lower price from another authorized retailer, simply let them know, and they will match or beat that price.
Extensive Expertise and Trustworthy Brand
Cura360 boasts extensive expertise in the field of mobility solutions. With years of experience in the industry, Cura360 has accumulated a wealth of knowledge and understanding of the mobility challenges individuals face. As a result, they're able to provide tailored recommendations and solutions.
Premium Quality and Durability
Sunrise Magic Mobility is renowned for manufacturing top-of-the-line mobility devices, and the Frontier V6 is no exception. Crafted with precision and using high-quality materials, this power wheelchair is built to withstand the demands of all-terrain use and provide long-lasting performance.
Authorized Retailer
As an authorized retailer, Cura360 is your reliable source for purchasing the V6 All Terrain Power Wheelchair. They work directly with the manufacturer, ensuring you get genuine Sunrise Magic Mobility products. You can trust that the Frontier V6 you purchase from us is authentic, meeting the highest quality standards set by the manufacturer.
Cura360’s warranty policy for the Frontier V6 is in accordance with the manufacturer. It is important to familiarize yourself with the policy to understand the coverage and conditions associated with the product.
Here is an overview of the warranty terms:
Commencement of Warranty Period
The warranty period begins either on the date you receive the product or thirty (30) days from the shipping date from Magic Mobility, depending on which comes first.
The Magic Mobility wheelchair, including the Frontier V6, is covered under a full warranty for twelve (12) months from the commencement date. This warranty is in addition to any legal rights you may have.
Certain components of the Frontier V6 are covered under a lifetime limited warranty, including the frame, bogie, trailing arms, and forks. This warranty provides coverage for these components for the entire lifespan of the wheelchair.
Cura360 allows you to return the Frontier V6 if it’s defective or doesn’t meet your expectations. However, you must do so within 30 days from the date of receipt of your order. For the return condition, the item must be in a new, unused, and resalable condition. Further, it must be in its original packaging.
Learn more about the return policy here.
Reliable Customer Service
Cura360 assures you that if something goes wrong with the Frontier V6, they'll provide the necessary support and assistance. The team will help organize any warranty repairs or other repairs that you may need. Simply call Cura360 customer service at 833-207-3433 for assistance.
Cura360 understands the importance of timely delivery, especially regarding mobility solutions. When you order the Frontier V6, Cura360 strives to ensure quick processing and dispatch, minimizing unnecessary delays.
Furthermore, Cura360 offers free shipping, meaning there are no additional charges for the delivery of your power wheelchair. This not only provides convenience but also helps you save on shipping costs.
After Sale Support
Cura360 customer service team offers after-sale support that includes prompt and reliable servicing and repairs. If your Frontier V6 requires maintenance or repair, the team will work diligently to ensure your wheelchair is up and running as quickly as possible.
Nationwide Coverage of Technical Professionals for Your Repair and Service Needs
Cura360 understands the importance of convenient and reliable repair and service options for your purchased product. With almost 80% coverage for home health services, Cura360 ensures you have access to qualified professionals who can deliver white glove services, repair your devices, or perform any necessary mobility assessments.
Cura360 offers a premium White Glove Delivery Service to enhance your purchasing experience. Here's what you can expect from Cura360's White Glove Delivery Service:
ā Delivery: The Cura360 team will schedule a convenient delivery time that works best for you. They will handle the transportation of your product to your location.
ā Assembly: Upon arrival, the technical professionals will expertly assemble your product, following the manufacturer's guidelines and ensuring the proper installation of all components. This saves you time and effort, eliminating the need to figure out complex assembly instructions.
ā Training and demonstration: Cura360's experts will provide personalized training and a detailed demonstration on how to use your product effectively and safely. They will guide you through its features, settings, and any necessary adjustments, ensuring you feel confident operating it.
Purchasing from Cura360 gives you peace of mind, as they not only offer the best prices but also provide exceptional customer service.
Cura360’s Review Of Sunrise Magic Mobility Frontier V6 All-Terrain Power Wheelchair
Cura360 understands the importance of finding the perfect power wheelchair that meets your mobility needs and lifestyle preferences. This remarkable wheelchair embodies durability, functionality, and style, making it an excellent choice for those seeking a reliable and versatile mobility solution.
Our customers have expressed their delight in the Frontier V6's ability to navigate different terrains smoothly. This provides them with newfound freedom and opportunities for exploration.
Experience the Sunrise Magic Mobility Frontier V6 for yourself and discover why Cura360 is the trusted retailer for exceptional mobility solutions.
Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at [email protected] or call 833-207-3433
WARRANTY TERMS
Commencement of warranty period
The warranty period begins on the date that the product is first received by the customer, or thirty (30) days from the shipping date from Magic Mobility, whichever comes first.
Repair and replacement
Customers should contact the agent from whom the product was purchased. Magic Mobility will, at our discretion, repair/replace items that are considered faulty at time of manufacture.
The availability of replacement units is subject to the discretion of the agent, not the manufacturer. For more information regarding replacement units, contact your Magic Mobility agent.
Voiding of warranties
Installation of components by an unauthorised agent will void the warranty. If non-Magic Mobility parts are used or installed, it may void the warranty and effect the powerchair’s performance.
Servicing to controllers or other electronic equipment must be carried out by an authorized agent. Any attempt to open or dismantle these items will void the warranty.
Batteries
Gradual deterioration in battery performance due to being left in a discharged state or left in poor conditions (extreme temperatures, unclean or damp environments) is not covered under warranty.
Your powerchair is not covered under warranty if it is submerged in water or is exposed to corrosive liquids.
Please note that salt water is considered highly corrosive and proper cleaning care and maintenance as described in this manual should be followed.
Extension of warranties
Warranty must not be altered, waived or extended. An extension to the warranty period is authorized
by Magic Mobility on Magic Mobility documentation.
Important warranty information
LIFETIME LIMITED WARRANTY
Frame, bogie and trailing arms, forks.
ONE YEAR WARRANTY
The Magic Mobility powerchair is under full warranty for the first twelve (12) months from the commencement date. This warranty does not detract from, but is in additional to your legal rights.
WARRANTY EXCLUSIONS
Damage or corrosion due to misuse, accidents or alterations. General wear and tear (tyres, batteries, upholstery, scratches, damage). Accidents, including collision, fire, theft and riot. Alterations including modification and tampering. Repairs performed, or replacement parts installed by any person other than an Authorised Agent.
A replacement part or accessory not conforming to Magic’s specification.
REPLACEMENT/REPAIR PARTS
WARRANTY EXCLUSIONS
Parts replaced under the warranty period are solely covered for the original warranty period
of the powerchair.
SPARE PARTS WARRANTY
Spare parts under the warranty period (current models): There is no extended warranty for parts.
Spare parts outside the warranty period (current models): A replacement may be offered, but has a limited 60-day warranty.
Spare parts (legacy models): A replacement may be offered, but has a limited 30 day warranty. Electrical parts - a replacement may be offered, but Magic Mobility has a limited 30 day warranty. Magic Mobility will take reasonable steps to ensure that spare parts are available for 5 years after a model has been upgraded. Upon acceptance of goods at delivery, the purchaser accepts the “Terms & Conditions of Sale”.