Cura360 Return Policy

Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.

For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.

Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs. 

·       Restocking Fees range based on the Manufacturers policies, typically between 20-30%

·       All returns MUST be pre-approved by Cura360

·       If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed

·       Shipping costs are not reimbursable

·       Returns due to damage or defect must be reported as soon as possible and pictures may be required

IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at  [email protected] or call 833-207-3433

WARRANTY TERMS

Commencement of warranty period

The warranty period begins on the date that the product is first received by the customer, or thirty (30) days from the shipping date from Magic Mobility, whichever comes first. 

Repair and replacement

Customers should contact the agent from whom the product was purchased. Magic Mobility will, at our discretion, repair/replace items that are considered faulty at time of manufacture.

The availability of replacement units is subject to the discretion of the agent, not the manufacturer. For more information regarding replacement units, contact your Magic Mobility agent.

Voiding of warranties

Installation of components by an unauthorised agent will void the warranty. If non-Magic Mobility parts are used or installed, it may void the warranty and effect the powerchair’s performance.

Servicing to controllers or other electronic equipment must be carried out by an authorized agent. Any attempt to open or dismantle these items will void the warranty.

Batteries

Gradual deterioration in battery performance due to being left in a discharged state or left in poor conditions (extreme temperatures, unclean or damp environments) is not covered under warranty.

Your powerchair is not covered under warranty if it is submerged in water or is exposed to corrosive liquids.

Please note that salt water is considered highly corrosive and proper cleaning care and maintenance as described in this manual should be followed.

Extension of warranties

Warranty must not be altered, waived or extended. An extension to the warranty period is authorized

by Magic Mobility on Magic Mobility documentation.

Important warranty information

LIFETIME LIMITED WARRANTY

Frame, bogie and trailing arms, forks.

ONE YEAR WARRANTY

The Magic Mobility powerchair is under full warranty for the first twelve (12) months from the commencement date. This warranty does not detract from, but is in additional to your legal rights.

WARRANTY EXCLUSIONS

Damage or corrosion due to misuse, accidents or alterations. General wear and tear (tyres, batteries, upholstery, scratches, damage). Accidents, including collision, fire, theft and riot. Alterations including modification and tampering. Repairs performed, or replacement parts installed by any person other than an Authorised Agent.

A replacement part or accessory not conforming to Magic’s specification.

REPLACEMENT/REPAIR PARTS

WARRANTY EXCLUSIONS

Parts replaced under the warranty period are solely covered for the original warranty period

of the powerchair. 

SPARE PARTS WARRANTY

Spare parts under the warranty period (current models): There is no extended warranty for parts.

Spare parts outside the warranty period (current models): A replacement may be offered, but has a limited 60-day warranty.

Spare parts (legacy models): A replacement may be offered, but has a limited 30 day warranty. Electrical parts - a replacement may be offered, but Magic Mobility has a limited 30 day warranty. Magic Mobility will take reasonable steps to ensure that spare parts are available for 5 years after a model has been upgraded. Upon acceptance of goods at delivery, the purchaser accepts the “Terms & Conditions of Sale”.