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Request A Part Page
Mobility Aid Devices, Particularly Wheelchairs And Mobility Scooters, Are Prone To Breakdown Over Time. However, Repairing The Broken Parts May Not Always Be The Solution, As The Damage Can Sometimes Be Too Extensive To Fix. In Such A Case, You Must Replace The Broken Part Either From An Authorized Retailer Or The Manufacturer.
As An Authorized Retailer Of Mobility Aid Devices, Cura360 Understands The Importance Of Product Replacement. That's Why They Offer A Request A Part Page On Their Website. It Simplifies The Process Of Finding And Obtaining Replacement Parts For Mobility Scooters, Manual Wheelchairs, Powerchairs, And Walkers.
Please Fill In The Info To Make A Parts Request. We Will Review All Requests And Get Back To You Within 1 Business Day.
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Here Are The Sections You'll Find On The Page And How To Fill Them Up:
"I Know What Part I Need" Section
In This Section, You Can Quickly And Easily Specify Your Requirements. Here's How It Works:
Description Of The Parts
Here, You Provide A Detailed Description Of The Part You Require. Whether It's A Specific Type Of Tire, A Particular Model Of Controller, A Left-Side Armrest, Or Any Other Component, Please Describe It As Accurately As Possible. The More Specific Your Description, The Better Cura360 Can Match The Request.
Number Of Parts
In This Category, Buyers Need To Indicate The Quantity Of The Parts They Need. It Should Be In Numerals. For Instance, If You Want One Tire, Indicate It As "1." This Ensures That Cura360 Fulfills The Order Precisely.
Serial Number
Most Mobility Aid Devices Have Serial Numbers, Usually At The Back Or Underside Of The Device. The Serial Number Is Like A Unique Identifier For The Device, And It Helps The Cura360 Team Establish The Perfect Match Replacement Part For Your Equipment.
Cura360 Order Number (If You Ordered From Cura360)
The Cura360 Customer Care Team Can Access Your Order History Using The Order Number. The Number Will Help The Team Know Your Device's Specific Model For Precision In The Parts They Deliver.
To Retrieve The Order Number, Follow These Simple Steps:
- Check Your Email Inbox The Order Number Is Usually Included In The Order Confirmation Email.
- Check Your Cura360 Account Alternatively, You Can Visit Cura360's Website And Check Your Order History After Logging In To Your Account.
Additional Information Section
In This Category, You Can Add Any Supplementary Information Or Special Instructions Related To The Needed Part. This May Include Specific Dimensions, Compatibility Details, Or Customization Guidelines. The More You Share, The Better Cura360 Will Serve You.
"I Need Help Finding The Part" Section
Below Are The Categories You'll Find In This Section:
- Product Make And Model:Here, You Indicate The Make And Model Of Your Mobility Aid Device. Be As Specific As Possible In Your Description
- Serial Number
- Cura360 Order Number (If You Ordered The Product From Cura360)
- Additional Information
The Next Step Is To Provide Personal Identification Details Like Name, Email Address, City, State, And Phone Number. This Information Will Help Establish Your Delivery Location.
Parts You Can Order Per Product Category
Below Are The Parts You Can Order Through The Request A Part Page. This Simplified Section Is Divided Into Categories To Quickly Identify The Specific Parts You Need For Your Mobility Aid Device.
Manual Wheelchair Parts
- Wheels And Tires
- Armrests
- Seat Cushions
- Brakes
- Footrests
- Wheelchair Frames
Powerchair Parts
- Batteries
- Joysticks And Controllers
- Motors And Gearboxes
- Seat Assemblies
- Powerchair Frames
- Chargers
Mobility Scooter Parts
- Batteries
- Tires And Tubes
- Scooter Seats
- Scooter Controllers
- Scooter Frames
- Chargers
Walkers
- Walker Wheels And Glides
- Walker Brakes
- Hand Grips
Vehicle Lift Parts
- Lift Platform
- Mounting Brackets
- Remote Controls
- Vehicle Lift Motors
- Cables And Wiring
Cura360 Repair Service
For Those Who Require Installation Or Repair Of The Parts They Order, Cura360 Offers A Comprehensive Repair Service. The Cura360's Experienced Technicians Will Visit Your Home At Your Convenience And Help You With The Entire Repair And Assembly Process. These Technicians Are Well-Equipped To Handle Your Device With Care, And Their Top Priority Is To Give You Your Freedom Back.
If You Need This Service, Specify It In The "Additional Information" Section Of Your Request Form Or Call 1-833-207-3433 For Clarification.
Can You Help Me Identify The Part I Need If I'm Not Sure
Absolutely. If You're Uncertain About The Specific Part, Use The "I Need Help Finding The Part" Section On The Page. It Will Guide You Based On Your Device's Make, Model, And Serial Numbers Available.
Do I Need To Provide The Serial Number Of My Device
Providing The Serial Number Is Highly Recommended, As It Helps The Cura360 Customer Care Team Match The Replacement Part Accurately To Your Device. Typically, You'll Find The Serial Number On The Back Or Underside Of The Device.
I Ordered My Device From Cura360. Do I Need To Provide My Order Number
Providing Your Order Number Will Help Identify Your Device's Specific Model And Ensure The Correct Replacement Part.
How Can I Request The Cura360 Repair Service For Part Installation Or Device Repair
If You Require Installation Or Repair Of The Parts You Order, You Can Specify Your Request In The "Additional Information" Section Of The Request Form. Cura360's Experienced Technicians Will Assist You With The Repair And Assembly Process.
Are The Charges For The Cura360 Repair Service Included In The Cost Of The Part I Order
No, The Repair Service Charges Are Separate And Not Inclusive Of The Cost Of The Replacement Part. Contact The Cura360 Customer Care Team At 1-833-207-3433 For Further Assistance.
How Long Does It Take To Receive The Replacement Part After I Request It
The Delivery Time For Replacement Parts May Vary Depending On Location. However, It Only Takes A Few Days For Most 90% Of The Locations In The United States. You Can Track The Progress On The Website After Submitting The Order.
For Questions And Inquiries, Contact The Cura360 Customer Care Team At 1-833-207-3433. They Will Guide You Through Every Step Of The Process, Ensuring You Get The Right Part For Your Mobility Aid Device.
