Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at customerservice@cura360.com or call 833-207-3433
LIMITED LIFETIME WARRANTY: Limited Lifetime Warranty From Date Of Invoice For Workmanship And Material Integrity With The Exception Of Casters.
The Limited Lifetime Warranty Does Not Cover Defects Or Malfunctions Casued By Misuse,Improper Installation,Alteration,Exposure To Hazardous Or Corrosive Chemicals,Shipping Damage,Or Other Accident Or Casualty. The Limited Warrnty is made Only To The Original Purchaser And Is Not Transferable.
MJM International Warrants Only The Parts Of The Product Manufactured By It. PVC Frame Has Limited Lifetime Warranty. Materials(Mesh Or Solid Fabrics) Have A Six Months Warranty. Casters Are Excluded And May Be Covered By A Separate Warranty Provided By Their Manufacturer (Warranty For Zinc Plated Casters Is Six (6) Months If Maintained Property).
When Requesting Service Under Warranty, Kindly Have Invoice/Serial Number And Date On Hand. If MJM International Requires Inspection Of Item In Question Prior To Service, Customer Agrees To Ship Item Prepaid Yo MJM International. If Needed, Repair Or Service Will Be Done At No Charge Otherwise; Customer Will Be Advised Of Charges To Be Incurred Prior To Service.
