Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at customerservice@cura360.com or call 833-207-3433
LIFETIME LIMITED WARRANTY
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original
purchaser, free of charge, any of the following parts found upon examination by an authorized representative of
Pride to be defective in material and/or workmanship:
Structural Frame Components, including:
Main Frame Fork
Seat Post Tiller Frame
TWO-YEAR LIMITED WARRANTY
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of
charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in
material and/or workmanship. Any warranty claims for electronic assemblies may become void if damage results from
the use of parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider:
Transaxle Motor Brake (electronic function ONLY)
Bushings Bearings
Brake
Also, Electronic Assemblies including:
Electronic Controllers Chargers
Harnesses Any Other Electrical Subassembly
SIX-MONTH WARRANTY
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are
not warranted by Pride.
NOTE: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage.
For mobility products which are not used regularly, or during periods of storage prior to and after purchase
date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.
WARRANTY EXCLUSIONS
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds Motor Brushes Upholstery and Seating
Brake Pads Tires and Tubes Fuses/Bulbs
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically
authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
WARRANTY - UNITED STATES
Rev F/February 2022 www.pridemobility.com
Exclusions also include components with damage or failure caused by:
Parts/accessories that are not Pride original parts and are not purchased through an authorized Pride provider.
Contamination
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An
increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in
cold conditions for an extended period of time, or worn out through heavy use is not covered.
SERVICE CHECKS AND WARRANTY SERVICE
Warranty service must be performed by an authorized Pride Provider. Do not return faulty parts to Pride without
prior written authorization. All transportation costs and shipping damage incurred while submitting parts for
repair or replacement are the responsibility of the purchaser. Please contact your authorized Pride Provider for
information on the current cost associated with a service visit.
There is no other express warranty.
IMPLIED WARRANTIES
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited
to one (1) year from the date of original purchase and to the extent permitted by law. Any and all implied
warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all
warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or
limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
This warranty gives you specific rights, and you may also have other rights which vary from state to state.
NOTE: This warranty applies to products sold in the United States.
