Harmar AL500 Universal Powerchair Hitch Mounted Lift

Cura360 Return Policy

Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy. 

For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.

Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs. 

·       Restocking Fees range based on the Manufacturers policies, typically between 20-30%

·       All returns MUST be pre-approved by Cura360

·       If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed

·       Shipping costs are not reimbursable

·       Returns due to damage or defect must be reported as soon as possible and pictures may be required

IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at  customerservice@cura360.com or call 833-207-3433

OVERVIEW 

Harmar warrants its product against defects in material and workmanship. Each product has specific warranty terms and conditions, along with exceptions as documented by the Product Warranty Certificate. This document outlines Harmar’s general warranty policy & procedures and provides additional detail related to the product warranties. 

WARRANTY REGISTRATION 

A product sold and installed must have a Warranty Registration Form completed within ten days of installation and filed with Harmar. These forms are included in every shipment with key input fields requiring completion including, but not limited to Installation Date, Product Serial No. and ID, Customer Information, Dealer/Installer Information. Registration can also be completed online at harmar.com, under the Register Product link. 

WARRANTY CLAIMS 

Customer warranty claims must be provided to Harmar through an Authorized Harmar Dealer. Unless otherwise specified, Harmar’s warranty process is executed between the dealer (Harmar account holder) and Harmar. Warranty claims can be filed by the dealer over the phone with LiftSquad Support at 1-800-833-0478 or via e-mail at [email protected]. 

WARRANTY REIMBURSEMENT 

Once a claim is processed, Harmar will issue an RMA (Return Merchandise Authorization) for the part(s) in question at Harmar’s initial expense. Harmar will ship replacement parts to the dealer and bill the account for the parts cost and outbound freight. Once the RMA is received and evaluated and assuming evaluation does in fact reveal a defect, the dealer account will be credited for the part and freight. If the returned part and claim are determined not to qualify for warranty coverage, Harmar reserves the right to charge the RMA freight. In cases where warranty parts are not required to be returned (Harmar discretion), Harmar will invoice the replacement costs and issue an off-setting credit. 

WARRANTY START DATE 

Harmar’s warranty term starts on the date of initial installation as determined by the filing of a completed Warranty Registration Form within ten days. If no form is filed, Harmar warranty starts on the date of product shipment from Harmar. In cases where product remains in dealer inventory, the start date of warranty coverage automatically starts 180-days after the date of shipment provided product was properly stored. 

LABOR REIMBURSEMENT 

Labor and travel are not part of Harmar’s standard warranty. Harmar may contract with its dealers to service / repair products in the field. In certain cases, Harmar’s warranty will reimburse reasonable labor if previously authorized in writing through Harmar’s Technical Services department. In those cases, Harmar’s reimbursement rates are $65/hour for mobility and $75/hour for accessibility. All labor claims must be made, in writing, no later than 45-days from the work. 

INFORMATION ACCURACY 

In the interest of product quality and safety efficacy, and as many of Harmar’s products are FDA-regulated medical devices, it is imperative that Harmar Dealers, Distributors and Authorized Installers file accurate and complete warranty registration forms, utilize Harmar-approved after market parts, and provide accurate customer and product information in accordance with Harmar’s Quality Policy and Dealer Agreements. 

90-DAY PART REPLACEMENT WARRANTY 

This warranty will protect the original dealer/purchaser on parts for a period of 90-days from the invoice date for the replacement of the failed part. This coverage is included on all out-of-warranty parts orders for new parts unless otherwise stated. This warranty is non-transferable. We will not accept a return of a part that has been installed or used in any fashion. Return of a parts order must be approved by Harmar prior to shipping and can be subject to freight and/or restocking fee.