Cura360 Return Policy

Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.

For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.

Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs. 

·       Restocking Fees range based on the Manufacturers policies, typically between 20-30%

·       All returns MUST be pre-approved by Cura360

·       If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed

·       Shipping costs are not reimbursable

·       Returns due to damage or defect must be reported as soon as possible and pictures may be required 

IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at  [email protected] or call 833-207-3433

Corporation warrants to the original purchaser of this wheelchair product that it is free of defect in material and workmanship and that, when operated within the guidelines and restrictions of this manual, will remain so free of defect in material and workmanship for a period of 18 months from the original date of purchase.

Excluded from this warranty is failure due to negligence, abuse, accident, operation outside of rated limits, commercial or institutional use, damage / wear to upholstery or tires and improper maintenance or storage. The batteries for this wheelchair product are not supplied by Corporation; contact the battery manufacturer/ supplier if warranty replacement is requested.

This wheelchair product must not be modified in any way without the express written consent of Corporation. Any such unauthorized modification could cause unreliable and/ or unsafe operation and will void this warranty.

Where a failure occurs within the 18 months warranty period that is not excluded above, the failed components will be replaced with similar new or reconditioned components at sole option. Corporation will not be responsible for labor and / or shipping charges.

The foregoing warranty is exclusive and in lieu of all other warranties expressed or implied including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose. Corporation will not be liable for any consequential or incidental damages whatsoever.