Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at customerservice@cura360.com or call 833-207-3433
MANUFACTURER LIMITED WARRANTY
THIS WARRANTY ONLY APPLIES TO THE UNITED STATES DOMESTIC MARKET.
Providing the damage was not caused by abuse, misuse, or neglect of normal care, all products manufactured by Sunny Health & Fitness are warranted against defects in materials and workmanship as outlined below:
WARRANTY A - Includes but is not limited to SUNNY HEALTH & FITNESS INDOOR CYCLES, RECUMBENT BIKES, ELLIPTICALS, ROWERS, & TREADMILLS
- 3 YEAR - Structural Frame
- 180 DAYS - Other Parts and Components
WARRANTY B - Includes but is not limited to SUNNY HEALTH & FITNESS ACCESSORIES, STEPPERS, MINI EXERCISE BIKES, UNDER DESK ELLIPTICALS, STRENGTH EQUIPMENT
- 1 YEAR - Structural Frame
- 180 DAYS - Other Parts and Components
WARRANTY C - Includes but is not limited to ASUNA PRODUCTS
- 5 YEAR - Structural Frame
- 180 DAYS - Other Parts and Components
All Sunny Health and Fitness products are manufactured and tested with the highest quality standards and quality control processes. This warranty is limited to the non-commercial use of Sunny Health and Fitness products purchased in the United States.
SUNNY HEALTH AND FITNESS LIMITED WARRANTY ON THE STRUCTURAL FRAME
Sunny Health & Fitness warrants its products to be free of manufacturing defects in materials and workmanship to the original owner/purchaser of the product for standard household use.
This warranty is non-transferable between purchasers and owners of the product.
Any commercial and/or industrial use of Sunny Health & Fitness products including but not limited to commercial gyms shared facilities (apartments, condos, and residential associations), and similar environments will automatically VOID the warranty.
Any warranty claim MUST include the original sales receipt as proof of purchase from an authorized distributor/reseller. The product must be purchased in brand-new condition and not be used or refurbished in any way shape or form. If you would like to confirm eligibility for a warranty please contact Cura360 Customer Service.
Sunny Health and Fitness recommend that the item is tested with caution after being fully assembled to make sure that it is structurally fit and that all parts are in working order. We recommend testing the assembled product with caution in order to make sure it is in full working order prior to the full use of the product. If any item is missing, damaged, or not working please contact our support team to get any issues fixed prior to usage of the product. Sunny Health and fitness is not responsible for any damage or product failure due to improper assembly, misuse, or the failure to properly assemble the product.
Proper care and maintenance for all products is standard, like any other product to ensure proper functionality and a long-lasting product.
SUNNY HEALTH AND FITNESS LIMITED WARRANTY ON OTHER PARTS & COMPONENTS
EXCLUSIONS - NOT COVERED UNDER WARRANTY
This warranty will not cover any damages that might be caused by the product. (In some instances States do not allow for such limitations, so this may not apply to all owners).
Any and all Warranty Claims must include the original sales receipt as proof of purchase. Please contact Sunny Health & Fitness at this link here. Sunny Health & Fitness may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition, or repair or replace the products returned to Sunny Health & Fitness. If the product is no longer available or discontinued Sunny Health & Fitness may, at its discretion, replace it with a similar item. Any replacement unit whether new or refurbished will have a continued warranty from the original date of purchase only. Sunny Health & Fitness has the full rights to inspect any Sunny Health & Fitness products reported as defective prior to repair or replacement. Any repair or replacement EXCLUDES shipping, labor, assembly, or re-assembly and any other consequential or special costs or damages associated with the return, replacement, and assembly of your product.
The following are not covered under the limited warranty:
- Damage or defect resulting from failure to follow the instructions manual
- Normal wear & tear on items/parts such as, but not limited to, pulleys, brake pads, tension knobs, cords, footings, rubber grips, end caps, pop pins, seats, seat adjustment knobs, scratched parts, broken covers, paint & finish, and any & all other cosmetic damages
- Wear items/parts pertain to components that might need to be replaced due to wear & tear resulting from normal usage
- Improper storage, assembly, altering/modifying equipment in any way, misused, abused, subject to accident, or improperly maintained
- Repair for any noises such as, but not limited to: squeaks, clunks, thumps, or grinding resulting from poor or lack of preventive maintenance
Sunny Health & Fitness reserves the right to modify the warranty at any time, it is understood that any such modifications will not supersede warranty conditions that are applicable at the time of the original sale of the products in question.
PROTECTION PLANS OR EXTENDED WARRANTIES
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective. Extend protects your products with a simple, affordable plan so your product is covered even after the manufacturer's warranty expires. Just add the plan to your purchase during checkout.
Once purchased, the Extend Protection Plan is activated after the 180-day Limited Warranty on Other Parts & Components ends.
