Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at customerservice@cura360.com or call 833-207-3433
Victory® 9 3-Wheel Testing Standards & Warranty
FDA Class II Medical Device*
Meeting and Exceeding High Standards for your Peace of Mind.
Your Pride product has undergone thorough product testing to ensure safety, durability and performance.
Our power chairs, scooters and lift chairs are Food & Drug Administration (FDA) approved medical products that require specific testing prior to release for public use.
The testing requirements accepted by the FDA were developed by the American National Standards Institute/Rehabilitation Engineering & Assistive Technology Society of North America (ANSI/RESNA).
The tests are conducted in accordance with the requirements of the ANSI/RESNA Test Standards and complement an additional stringent testing regiment developed by Pride's Research & Development Team.
All products have passed, and in many cases, exceeded test criteria set forth, assuring the high level of quality synonymous with Pride.
Some of the items our testing criteria include are:
- Product Stability & Brakes Effectiveness Tests
- Fatigue & Impact Strength Verification Tests
- Overall Product Performance Verification
- Dimensional Requirement Compliance
- Product Durability & Reliability Testing
- Material Protective Coating Testing Verification
- Misuse and Abuse Testing
- Ergonomic Verification
- Environmental Testing for Adverse Weather Operation Conditions
- Electronic Systems Performance and Durability
- Chemical and Bio-Contamination Analysis Testing for Toxicity Verification
- Cal 117 Flammability Test Compliance for Seating Foam and Fabric Components
- UL94VO Flammability Testing for Compliance of Plastic Components
- Electromagnetic Compatibility (EMC)
Warranty
- Lifetime limited warranty on frame
- 2-year limited warranty on electronics
- 2-year limited warranty on drivetrain
