Return Policy:
Returning an Item
You can expect a credit or refund, less a 25% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 25% restocking fee.
All returns must first contact our Customer Service Department, please email [email protected] or call 833-207-3433.
Standard Return Shipping
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Before sending your return shipment, please remove all extra labels from the outside of the package.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
Contact a Customer Service Specialist at [email protected] for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service representative at [email protected].
