Cura360 Return Policy

Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.

For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.

Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs. 

·       Restocking Fees range based on the Manufacturers policies, typically between 20-30%

·       All returns MUST be pre-approved by Cura360

·       If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed

·       Shipping costs are not reimbursable

·       Returns due to damage or defect must be reported as soon as possible and pictures may be required

IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at  [email protected] or call 833-207-3433

CONCEPT2 BIKEERG LIMITED WARRANTY

Frame Parts–Five Year Limited Warranty

Concept2 will replace or repair, at our discretion, the frame parts listed below that fail due to a defect in materials or workmanship for a period of five years from date of purchase of your Concept2 BikeErg. This warranty is fully transferable to each subsequent owner of your BikeErg during the term of the warranty should you sell it or give it away. This warranty does not cover: damage to the finish of your machine; damage sustained as a result from neglect, abuse, or failure to follow BikeErg maintenance requirements (see Maintenance); shipping charges and, if applicable, customs clearance fees; or labor for installation of any parts shipped to you under warranty.

The five year warranty applies to the following parts:

• Front and rear leg assemblies, excluding caster wheels

• Main box frame and bottom cover

• Seat and seat post (excluding position adjustment components and plastic sleeves)

• Handlebars and handlebar support parts (excluding position adjustment components and plastic sleeves)

• Flywheel, flywheel axle, flywheel pulley, flywheel bearings

• Cranks, crank axle, crank pulley, crank bearings

• Jack shaft, jack shaft pulley, jack shaft bearings

• Flywheel cover and perf

All Parts–Two Year Limited Warranty

Concept2 will replace or repair, at our discretion, any part (excluding monitor batteries) that fails for any reason for a period of two years from date of purchase of your Concept2 BikeErg. Whether defective or simply worn out, all parts on your machine (excluding monitor batteries) are covered for the first two years. This warranty is fully transferable to each subsequent owner of your BikeErg during the term of the warranty should you sell it or give it away. This warranty does not cover: use of the BikeErg with parts or accessories from third parties; damage to the finish of your machine; damage sustained as a result of neglect, abuse, or failure to follow BikeErg maintenance requirements noted below (Maintenance); shipping charges and, if applicable, customs clearance fees; or labor for installation of any parts shipped to you under warranty.