Cura360 Return Policy
Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.
For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.
Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs.
· Restocking Fees range based on the Manufacturers policies, typically between 20-30%
· All returns MUST be pre-approved by Cura360
· If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed
· Shipping costs are not reimbursable
· Returns due to damage or defect must be reported as soon as possible and pictures may be required
IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at [email protected] or call 833-207-3433
Warranty
This Therabody Limited Product Warranty (“Limited Warranty”) applies to the Therabody products set forth below and is given by Therabody, Inc. and its affiliates (“Therabody”) to the individual purchaser of products solely when purchased through an authorized retail partner or directly from Therabody. Therabody warrants that the Therabody-branded products will be free from defects in materials and workmanship when used normally in accordance with Therabody’s published guidelines for the time periods set forth below (the “Warranty Period”). The Warranty Period will commence on the original date of purchase of the product from Therabody or an authorized retail partner. Any local consumer law rights for non-conforming products remain unaffected. Please note that by using a Therabody product, each purchaser agrees to be bound by the Warranty as set out below. For any warranty issues, please reach out to us by phone or chat anytime. All Limited Warranty services must be authorized and performed by Therabody or a service provider authorized by Therabody.
Device & charger: 2 years
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Lithium-ion batteries: 90 days
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World travel charger: 1 year (2 years in the EU/UK)
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Wireless charging stand: 1 year (2 years in the EU/UK)
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Attachments: 30 days
To have the Theragun device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Therabody. This warranty does not apply to damage that Therabody determines to be from repairs made or attempted by anyone other than Therabody authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email [email protected].
Therabody does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Therabody in any way beyond the terms set forth herein.
This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Theragun repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Therabody.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. Therabody shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Therabody reserves the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Theragun, Inc.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you. This warranty is effective for all Theragun products purchased through a Therabody website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.
