Return Policy

In order to process your return as efficiently as possible, please follow the instructions below carefully. Failure to follow these instructions may result in a delay in processing your return or have the credit denied.

Non-Returnable Products

• Products purchased more than thirty (30) days from ship date
• Configured wheelchairs, special or custom products made to customer specifications or sold as non-returnable
• Products returned in altered or damaged packaging, or in packaging other than original packaging
• Package and/or product broken, breached, damaged, or unsellable condition
• Returns prohibited by state law*
• All seating components must be returned inside original sealed plastic bags
• Issuance of an RMA number does not guarantee credit.  Credit issuance is dependent on confirmed receipt/review and acceptance of RMA product back in Karman Inventory and is subject to the other terms of this policy

*Each state has individual Pharmacy laws, all returns are subject to the approval of Karman Regulatory Affairs

All returns must come through Cura360.com. Please contact us for any return inquiries.

Short Shipment and Freight Damage

Claims for shortage, errors in delivery, or defects apparent on individual inspection must be made in writing to Karman within five (5) calendar days after receipt of shipment.  The buyer’s failure to give timely notice of the same shall constitute unqualified acceptance of such shipment.

Damages or Shortages

In an effort to reduce the potential of delaying a resolution of a damage or shortage claim, the customer is required to count all receipts prior to the customer’s acceptance of delivery from the carrier.  Furthermore, after receipt of products, inspection of obvious damage to product, packaging and/or shortages, must be noted on the carrier’s freight bill or bill of lading (BOL) and be countersigned by the customer.  The damaged products must remain in the original carton, in the event inspection is required by the transportation company.

The customer must notify Cura360 of any damages in transit or any of the aforementioned possible situations within two (2) business days of receipt, or there shall have no obligations to process credit or arrange for the product replacement.  

Products Shipped in Error by Karman/Cura360

The customer must notify Karman of any shipping errors or disputes within two (2) business days of receipt.  Products shipped in error by Karman are returnable through the RMA procedure, provided that products are received within thirty (30) days of receipt

RMA (Returns Merchandise Authorization), Fee Schedule, & Procedure

Return authorization must be obtained in advance from Karman. No return of any kind will be accepted after fourteen (14) calendar days from the invoice date and shipped back within 30 days of shipped freight prepaid. Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid.

For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 10%. Any returns thereafter will be a case-by-case basis depending on product, situation, and subject to a fee ranging from 25-50% restocking fee, plus a minimum of $25 processing.

Custom-made goods are not subject to return under any circumstances. In no case are goods to be returned without first obtaining an RMA (Returned Merchandise Authorization) number. The return authorization number must be marked on the outside of the box and shipped back to Karman. All freight charges including the 1st way from Karman to the customers will not be credited or refunded.

Karman will credit any freight and/or handling fee on the original order paid by the customer on returns that are due to a Karman Healthcare error, and if all items on the invoice are being returned.

Warranty

Please refer to the warranty card attached to each product for more information on policies and procedures. The warranty is extended only to the original purchase and delivery of the product.  The warranty is not transferable.  Parts or materials which are subjected to normal wear and tear which must be replaced/repaired are the owner’s responsibility.  Damaged caused by user negligence, and accidental damages intentional are not covered under the Factory warranty.  Arm pads and upholsteries are not covered by warranty.   It is recommended that any claims under warranty be returned to the authorized dealer for the service through whom it was purchased from.

If Warranty Registration Card is not on file for the claim product, then a copy of the invoice with the date of purchase must be provided.  The warranty period for the consumer commences on the purchase date of the seller.  The warranty period for the seller, if the products are not to be sold to a consumer, commences on the invoice date from Karman.  The warranty is void on wheelchairs that have had the serial # tag removed and/or altered.

Furthermore, products which have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, or misuse are not covered by the warranty.

All warranty repairs or replacements must have prior authorization from Karman with freight prepaid. Karman reserves the right to issue call tags for any warranty repairs, which is situation-dependent. Should a field action or recall occur, Karman will identify the affected units and contact your Karman dealer with instructions for resolution. Warranty registration is still advised.  To ensure records are quickly retrieved with the corresponding customer and serial number for your medical equipment. Thank you for filling out this form.  Please see the RMA policy for further details, rules, and restrictions.