Cura360 Return Policy

Most products featured on Cura360.com can be returned within 30 days of purchase depending upon the manufacturer’s return policy.

For specific return information or authorization, please contact Cura360's Customer Service Department at [email protected] or call 833-207-3433 for authorization. Returns cannot be processed without contacting Cura360 first, and some items are non-returnable when opened due to health risks.

Generally, you can expect a credit or refund, less a restocking and handling fee, in the same form of payment originally used for your purchase. Credits will be issued within 30 days of the manufacturer receiving your returned product back complete and in good, unused condition in original packaging, and them issuing Cura360 an approval. You will be refunded the purchase price, less the Restocking Fee & applicable shipping fees. You are responsible for the return label and shipping costs. 

·       Restocking Fees range based on the Manufacturers policies, typically between 20-30%

·       All returns MUST be pre-approved by Cura360

·       If a return is not received by the carrier within 15 days after the request has been approved, we will consider the item as not returned and a refund will not be processed

·       Shipping costs are not reimbursable

·       Returns due to damage or defect must be reported as soon as possible and pictures may be required

IMPORTANT If there is significant visible damage to the packaging upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Cura360 Customer Service at  customerservice@cura360.com or call 833-207-3433

What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Climbing Steps, Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Climbing Steps, Inc will either repair or replace the Product at no charge, using new or refurbished replacement parts or products.
How long does the coverage last?
The Warranty Period for products purchased from Climbing Steps, Inc is Lifetime on the Frames Welds and 180 days on all parts from the date of purchase. A replacement product or part assumes the remaining warranty of the original product or 180 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions, misuse, accidents, physical damage, modifications, or damage not resulting from defects in material or workmanship
What do you have to do?
To obtain warranty service, you must contact us to determine the problem and the most appropriate solution for you. All Warranty Claims must be processed through Cura360. Please call or emails us for more information:

833-207-3433

[email protected]