Return Policy:

Returning an Item

You can expect a credit or refund, less a 25% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 25% restocking fee.

​All returns must first contact our Customer Service Department, please email [email protected] or call 833-207-3433 for approval.

Warranty- Medical Scooters 

Models Included 

EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M43, EW-M45, EW-M47, EW-M48, EW-M49, EW-M50 and EW-M51. 

Three Year Limited Warranty 

Three (3) years from the date of purchase on all structural frame components, seat post and frame. 

One Year Limited Warranty 

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. 

Six Month Warranty 

Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. 

WARRANTY EXCEPTIONS AND EXCLUSIONS 

Service and Labor Costs 

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim. 

Consumable Items 

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. 

Damage, Accidental Damage and Misuse 

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Secondhand Owners and Reselling 

No warranty will be offered or honored for secondhand owners. The warranty is exclusively offered to the original purchaser.